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Ember&Silk Return & Refund Policy

Last Updated: July 21, 2026

At Ember&Silk, customer satisfaction is our priority. This policy applies
to all purchases made through emberandsilk.co.

1. Return Window
You have 30 calendar days from the date of delivery to request a return
or refund.

2. Eligibility
- Item must be unused, in its original packaging, with all accessories
  included.
- Proof of purchase (order number) is required.
- Items damaged through misuse are not eligible for return.

3. How to Start a Return
Contact our support team at support@emberandsilk.co with your order
number. We respond within 24–48 business hours with return instructions.

4. Return Shipping Costs
- If the item is defective or not as described: return shipping is
  covered by Ember&Silk.
- If the return is due to a change of mind: return shipping is the
  customer's responsibility.

5. Refunds
Once your return is received and inspected, refunds are processed within
5–10 business days to your original payment method. A confirmation email
will follow.

6. Defective or Damaged Items
If your item arrives defective or damaged, contact
support@emberandsilk.co within 7 days of delivery with photos of the
issue. We will offer a free replacement or a full refund — no return
shipping cost to you.

7. Order Cancellations
Orders can be cancelled free of charge within 12 hours of purchase by
contacting orders@emberandsilk.co. Once an order has entered processing,
it can no longer be cancelled but remains eligible for our standard
return policy upon delivery.

8. Contact
Returns & Refunds: support@emberandsilk.co
Order questions: orders@emberandsilk.co
Business address: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, USA