Privacy policy
Last Updated: July 21, 2026
At Ember & Silk, protecting your privacy is one of our highest priorities.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.
Information We Collect
We may collect:
- Full name
- Billing and shipping addresses
- Email address
- Phone number
- Order history
- Payment information (processed securely by our payment providers)
- Device information
- IP address
- Browser information
- Cookies and analytics data
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate order updates
- Provide customer support
- Prevent fraud and unauthorized transactions
- Improve our products and website
- Comply with applicable legal obligations
With your consent, we may also send promotional emails. You may unsubscribe at any time.
Payment Security
Your payment information is never stored on our servers.
All transactions are securely processed through trusted payment providers using industry-standard encryption.
Cookies
Our website uses cookies to:
- Maintain website functionality
- Improve user experience
- Analyze website performance
- Personalize content and recommendations
You can disable cookies through your browser settings.
Information Sharing
We only share your information with trusted third parties required to operate our business, including:
- Payment processors
- Shipping partners
- Fraud prevention providers
- Analytics services
We never sell or rent your personal information.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Request a copy of your personal data
- Withdraw consent for marketing communications
Contact
Privacy inquiries:
General inquiries: