Shipping policy
Last Updated: July 21, 2026
At Ember & Silk, we proudly ship to customers worldwide.
Processing Time
Orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
Delivery Time
Estimated delivery times:
- Domestic: 3–7 business days
- International: 5–15 business days
Delivery times are estimates and may vary depending on your location, customs clearance, and carrier operations.
Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Customs & Import Duties
International shipments may be subject to customs duties, taxes, or import fees imposed by your local authorities.
These charges are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We cannot guarantee delivery for orders containing incorrect or incomplete addresses.
Lost Packages
If your package appears to be lost during transit, please contact us.
We will work directly with the shipping carrier to help resolve the issue.
Contact
Shipping & Orders:
Customer Support: